All plans offer the same AI expertise. Choose Plus for occasional work, Pro for regular use, or Max for dedicated human assistance. Choose a team plan when inviting colleagues to work together.
Common questions
Can I use a Personal plan for my business?
Yes. Personal is for one person doing business work; Team supports multiple collaborators. Both can analyze one or more companies, with no charge based on company count.
Do Plus, Pro and Max have different AI capabilities?
They have the same professional AI capabilities, including data connections, analysis, reports and scheduled work. The main difference is monthly usage. 1× is one Personal Plus monthly AI allowance. Within the same usage mode, Pro provides four times Plus's allowance. Max adds more usage and dedicated financial assistance and tax compliance consultation.
Are Team prices and allowances per person?
No. Each price covers the entire package. Plus, Pro and Max include 3, 5 and 10 accounts respectively, including the owner. Invite only the members you need; there is no need to fill every account. Members share one monthly AI allowance, which does not increase when you invite someone.
Do I need to invite service staff into my account for Max support?
No. You can receive support entirely in the service group. You decide whether to invite staff, whom to invite and which records to share. Revoke sharing or remove staff at any time; private conversations stay private. Service staff do not use your included customer accounts or incur seat fees. Their work uses your plan's existing AI allowance. Support covers CaiGeek setup and use, plus tax compliance consultation for relevant business activities. Bookkeeping, tax filing and cashier services require a separate agreement.
How does annual billing work?
You pay the full annual amount up front. Each card shows the annual total and monthly equivalent. AI usage is issued monthly, not as twelve months at once, and unused monthly allowance does not roll over.
What is included in the trial? Will I be charged afterward?
New users receive one seven-day trial from their first actual use. Registration and login do not start it. The entire trial includes one Personal Plus monthly AI allowance, with no daily or month-boundary reset. Max human services are excluded. There is no automatic charge, and completed work and records are not automatically deleted.
What if I need more AI usage or team accounts?
You can buy more as needed. Additional AI usage costs ¥199 per pack, equal to one Personal Plus monthly allowance and valid for 180 days after successful payment and issuance. Additional Team accounts cost ¥49 each per month and do not increase the AI allowance.
Can I change plans later?
Yes. Mid-cycle upgrades and seat additions show a prorated quote and preserve your billing cycle. Downgrades and seat reductions apply next cycle; access removal takes effect immediately. Switching between monthly and annual billing takes effect at the end of the current paid period.
How much work can one monthly allowance cover?
Usage varies with data volume, task complexity and the work involved; it is not a guaranteed number of chats or reports. Start with your own questions during the trial, check the remaining percentage and adjust your plan or buy extra usage if needed.
Can I get product support without Max?
Yes. Email service@caigeek.com for product, account or order questions. Max adds a dedicated service group, ongoing financial usage assistance and tax compliance consultation, beyond ordinary product support.
How do I request an invoice or a refund?
Email service@caigeek.com with your order details. Refund requests can also be made through the order entry in the product. Refund eligibility and settlement require verification of order use and payment-provider records; submitting a request is not a completed refund. See the terms of service in the footer.