Why a binding code may not work
Check the account relationship, then follow the message for expiry, replacement or changed settings.
“Binding code not found”
Check all four digits, including any leading zero. The phone and the device generating the code must use the same CaiGeek account or already belong to the same team. Two independent personal accounts cannot authorize each other merely by possessing the code.
“Not found” does not mean “expired”. Verify the accounts or membership, then ask the connection manager to generate a new code and try again.
Expired, used or changed
- Expired or replaced: use the newest code and confirm within 10 minutes.
- Already used: each code can bind once; generate another code.
- Login details or access changed: reopen connection settings and have the manager generate a new code.
If binding still fails
Check that the assistant is not paused, the phone is still signed in and membership is active. Provide the displayed error and the step where it occurred to CaiGeek or your service staff; passwords and live platform verification codes are not needed.
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