Whose allowance does finance staff use?
Work in the customer context uses the customer’s allowance; human services are priced separately.
Uses the current customer’s allowance
When official staff work in a customer context they were invited to, AI work uses that customer’s software allowance and retains the actual executor in the records. Inviting a service member does not create an additional allowance.
The staff member’s personal plan is separate from customer work. The customer needs valid software usage; a service contract does not replace a software subscription.
Software and human-service fees are separate
Managed-finance quotes list software subscriptions and human-service fees separately, typically collected together quarterly for the agreed scope. If the existing paid software period fully covers the service period, software fees for the same period are not charged again.
Even with quarterly or annual payment, software allowances are issued monthly, not pooled across the full term, and unused monthly usage does not roll over.
When the customer runs low
Check the balance in the customer’s plan and usage page, then choose the appropriate plan or extra usage. Explicitly continue the original work after topping up. Buying managed finance or adding service staff does not automatically replenish AI usage.