Resolve offline computers, permissions and interrupted collection
Identify the blocked step, then continue the existing connection and task.
The computer is offline
Check that the selected computer is powered on, online and running CaiGeek desktop. Check whether local work was paused or the account or work identity changed. Recheck after waking the computer.
A phone or web session can request tasks but cannot read local files from a powered-off computer. Received files remain readable; new local data must wait for the computer.
An app connects but cannot be read or controlled
Check control and screen-reading permissions in the app connection details. Confirm the app is open, signed in and not blocked by a dialog. Recheck after granting the required system permissions.
If the app interface or file picker is unsupported, manually export the required files and upload them or place them in a connected folder to continue the task.
The computer is online but website data is unavailable
Check the browser extension connection, website window, account and store. Complete QR, face, code or permission steps on the original page. An online computer alone does not confirm website availability.
Keep the existing data and task when resuming
Do not delete a connection or upload everything again simply because it went offline. Completed work remains; check the actual platform result before retrying an uncertain export or submission.
Say “The computer is available again; continue the previous task” in the original conversation. Explicitly request resumption of future schedules, folder reception or tasks you intentionally stopped as appropriate.